SUPPORT
Innovasoft identifies and handle customer inquiries, resolve customer concerns and maintains customer satisfaction provide assistance in handling customer's Technical Requirement.
Innovasoft developed a model of integrating its technology and product expertise, customer interaction skills and technical troubleshooting and support processes.
Innovasoft's enthusiastic, committed, innovative team of experienced and value-driven professionals works closely with each customer to help design, develop, and implement process solutions to meet their specific needs.
Key features our support model includes:
- Bridge the process and procedural gaps between applications development, technical support, and operational areas for application implementation control and support services.
- Production processing, including off hours support.
- Works with applications development, application customers, Computer Operations and IT management to develop processes for identifying and/or correcting problem situations.
Our Support process assures shortened cycle times, better quality, higher return on investment and better responsiveness to customer needs.
Support model flexibly accommodate for offshore activities at any phase that determines significant savings on staff, equipment and technology. It works like an extension of your office to an offshore location.
Support Duration:
24 hours X 7 Days a week
Engagement Model:
On Site/ Off Shore Team Model.